How To Handle a DISSATISFIED CUSTOMER: 10 step formula

Learn How To Handle a DISSATISFIED CUSTOMER with this 10 step formula. Unhappy customers are always going to be apart of any business that stays open long enough. This video will help you to learn how to deal with unhappy customers who are not satisfied with your services or products.

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How To Handle a DISSATISFIED CUSTOMER: 10 step formula
Step 1 - Thank them for giving us their business
Step 2 - Speak like a human being, no scripted talk like a robot.
Step 3 - Apologize for the experience to make the customer understand you get their issue.
Step 4 - Acknowledge the incident to calm them down (this helps to have a less demanding customer in you hands, level up with the customer’s feelings, relate to them)
Step 5 - Remain calm at all times (remember: this is only business, customer happiness and satisfaction is number one priority and we cannot afford to lose a customer and potentially receive a negative feedback)
Step 6 - Hear them out, don't be defensive about the situation.
Step 7 - Promise that business will improve for the better in the future because of the incident.
Step 8 - invite them to return for the second chance to make the experience better by offering them special or discounts up to 15% or buy one get one free etc.
Step 9 - Customer MUST leave happy at all times. Not sure how to take the customer there? Ask for coworkers/managers/superiors help to solve the issue.
Step 10 - NEVER let any customer walk out dissatisfied – this will only hurt us. This is a great time to have you subscribe to our channel and give this video a big thumbs up if you got any value out of it of course.

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